Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last Updated: March 15, 2025

Information We Collect

We collect information you provide directly to us when you create an account, enroll in our courses, contact us, or interact with our services. This includes your name, email address, phone number, and educational background.

We also automatically collect certain information about your device and usage patterns when you visit our website, including IP address, browser type, operating system, and pages viewed.

  • Personal identification information (name, email, phone number)

  • Educational and professional background details

  • Technical information about your device and browsing behavior

  • Course progress and learning analytics data

How We Use Your Information

Your information helps us provide personalized learning experiences, communicate course updates, process payments, and improve our services. We use your data to understand learning patterns and enhance our curriculum.

Purpose Data Used Retention Period
Course Delivery Name, Email, Progress Data Duration of enrollment + 2 years
Communication Contact Information Until you unsubscribe
Analytics Usage Data, Device Info 26 months

Data Sharing and Third Parties

We don't sell your personal information. We may share your data with trusted service providers who help us operate our platform, process payments, or deliver courses. These partners are bound by strict confidentiality agreements.

In some cases, we may need to disclose information to comply with legal requirements or protect our rights and the safety of our users. We'll notify you about such disclosures unless prohibited by law.

All third-party integrations undergo security reviews, and data sharing is limited to what's necessary for service delivery.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information. You can exercise these rights by contacting us directly.

Access Your Data

Request a copy of all personal information we hold about you, including how it's being used.

Update Information

Correct any inaccurate or incomplete personal data in your account settings or by contacting us.

Delete Your Data

Request deletion of your personal information, subject to legal retention requirements.

Limit Processing

Restrict how we use your data while maintaining essential services and legal compliance.

Data Security Measures

We implement comprehensive security measures to protect your information from unauthorized access, alteration, or destruction. Our systems use industry-standard encryption, secure servers, and regular security audits.

Access to personal data is restricted to authorized personnel who need it for legitimate business purposes. We regularly update our security protocols and train our team on data protection best practices.

  • SSL encryption for all data transmissions

  • Regular security assessments and penetration testing

  • Multi-factor authentication for admin access

  • Automated backup systems with encryption at rest

International Data Transfers

Some of our service providers operate outside Taiwan. When we transfer your data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions.

We carefully evaluate the privacy laws and practices of any country where your data might be processed, ensuring they meet our standards for data protection.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.

Essential cookies are necessary for basic website functionality, while analytics and preference cookies help us improve our services and remember your choices.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of significant changes through email or prominent website notices.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us About Privacy

For questions about this privacy policy or to exercise your data rights, contact us at:

Email: info@connectsenseflow.com

Phone: +88662936706

Address: No. 25號, Minguang Rd, Taoyuan District, Taoyuan City, Taiwan 330